Powerful Communication can have a positive effect on the team. In Coronavirus times it is important that staff have the skills to communicate effectively with each other.Effective communication requires good working knowledge of personality types, full understanding of your own type, and how to communicate with others.
“I’m sure the professional is brilliant, but after leaving my appointment, I was still unclear about what exactly the issues are and what needs to be done. I just remember being shocked by it all”.
Does this sound familiar?
The majority of client complaints received relate to ineffective communication skills, not a lack of professional or technical competence. What often lingers in the clients’ mind long after their visit to you is not what you did— however skilled—but what was said and how it was said.
When client or colleague communication goes awry, there’s more at stake than dissatisfaction. The client may not follow through with necessary treatment or advice and may not fully understand the importance of your recommendations, thereby putting themselves at risk.
